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Key responsibility
? Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).
? Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
? Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
? Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions.
? Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
? Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
? Identify deviations in process as compared to IOPs and share the same proactively with the customer