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General Description
The solution design manager is of strategic importance to the achievement of Schenker's contract logistics overall objectives and growth targets; the position is mainly to help BD manager for preparing a tailor-made solution to customer.
SPECIFIC ACCOUNTABILITIES
1. Liaise with customers to understand customers' supply chain requirements
2. Obtain customer's answer to questions and define key assumptions if critical data is not sufficient
3. Provide analysis and design support in the pursuit of new business
4. Facilitate customer's product flow by identifying most suitable and efficient model
5. Play an active role in complex and big projects on solution specialist perspective
6. Prepare presentation materials for BD on solution design part, or directly present to customers
7. Provide solution review and adjustment to help contract renew and customer retain
8. Cooperate with related parties/department or in conjunction with other solution design colleague for appropriate solution, proposals and costing.
9. Help BD manager design tailor-made solution to different types of customers (sector focus).
10.Work extensively across departmental lines on specific project and development.
11.Contact and negotiate with different vendors and resources.
12.Ensure high customer satisfaction by working proactively with internal business partners to resolve customer issues.
13.Build relationship, establish trust and rapport and sustain effective communication with both internal and external business partners.
14.Any other tasks as assigned from time to time.
SKILLS