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職位描述
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-Daily issue/incident inquiry timely response in terms of escalation. Estimated monthly cases around 45 ; Average case handling time around 105 mins (data valid for 2024); Monthly/Quarterly data collection report.
-Case follow-up and reallocation based on the different inquiries with relevant team. Summarized the contents into charts and PPT with key messages;
Monitor cases progress and response on-time.
-Support related topic follow-up and solution discussion if cross-functional alignment needed. Meeting arrangement; Meeting minutes distributed within 2 days after the meeting; MINI Charging related FAQ management; MINI Charging related report managemgent.
-Case follow-up and reallocation based on the different inquiries with relevant team. Summarized the contents into charts and PPT with key messages;
Monitor cases progress and response on-time.
-Support related topic follow-up and solution discussion if cross-functional alignment needed. Meeting arrangement; Meeting minutes distributed within 2 days after the meeting; MINI Charging related FAQ management; MINI Charging related report managemgent.
注：聯系我時，請說是在大渡口人才網上看到的。
工作地點
地址：北京朝陽區朝陽區三元橋佳程廣場
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職位發布者
fesc..HR
北京外企人力資源服務有限公司
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專業服務
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1000人以上
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國有企業
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北京市朝陽區朝陽門南大街14號
